Frequently Asked Questions
Patients are seen by appointment and NO referral is necessary. We will make every effort to honor your scheduled time. However, we are occasionally delayed by unanticipated emergencies.
New patients should arrive 30 minutes in advance of their initial appointment to fill out a health history form, complete a registration sheet, and read our financial policy. We will review the information with you to make sure that your insurance is billed correctly.
What billing information do I need to bring to my appointment?
Please come to your appointments with all necessary insurance forms and cards, so that we are able to bill your carrier in a timely and accurate manner. You will receive separate billings for laboratory, anesthesiology, radiology, and/or hospital or outpatient services.
What are your policies regarding various insurance plans?
As a courtesy to our customers, our office will bill your insurance provider. We will collect the required copayment prior to your being seen. You are responsible for full payment of professional services, laboratory charges and/or associated costs. Those not covered by insurance will be collected at the time of service.
Our staff is trained to assist you with your insurance questions. However, you may need to consult your insurance carrier, employer, or group plan administrator for details about coverage issues.
Health Maintenance Organizations require a copay for each visit. In addition, HMOs require that patients obtain authorization from a primary care provider (PCP) before scheduling an appointment with Longview Urology.
Preferred Provider Plans or Choice Option Plans (PPO, PPP, POS) allow you to choose your provider. There may be a deductible and/or copay required at the time of service. If we are not on the preferred list or are outside the preferred panel, the paid benefits may be calculated at a lower percentage (for example, 70 percent instead of 80 percent). We will bill you for the difference. Payment is required within 30 days.
Medicare is billed for you directly by our office. Because all of our doctors are participating physicians, we will write off the difference between what we bill and what Medicare considers allowable. You will be responsible for the remaining portion. If you have secondary insurance, we will bill that carrier for you.
State or Federally-funded Plans allow us to bill the agency, provided that you are eligible. For services that are not covered, you will be required to pay at the time of service.
Indemnity Plans are those with deductibles that pay a percentage of the bill and allow you to choose your own physician. You are responsible for the amount not covered by insurance.
What are your office hours?
We are open Monday, Wednesday, and Thursday from 8:00 a.m. to 5:00 p.m., Tuesday from 9 a.m. to 6 p.m., and Friday from 8:00 a.m. to 4:00 p.m. If you need after-hours assistance, we have a physician on call 24 hours a day. You can reach the answering service by dialing 360.636.9540. For emergencies, call 911.
What is your payment policy?
We accept cash, checks, VISA, and MasterCard. Regardless of what amount your insurance company pays, you are responsible for full payment of all bills incurred at Longview Urology.
Non-insured patients are required to pay a $100 deposit. A member of our billing staff will discuss payment arrangements with you prior to your appointment.
What is your policy regarding prescription refills?
Refills will not be authorized on weekends. It is important to contact your pharmacy at least 48 hours before you run out of medication. If no authorized refills are on file, your pharmacy will contact us directly.
All patient information, both personal and medical, is maintained in strict confidence. We will release your information only if we have received signed authorization from you.
When should I expect to receive my test results?
Most test results are available within 14 days. If you have not heard from us after 14 days, please contact our office. Most post operative results will be reviewed with the patient at the follow-up appointment.